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Verifento

Customer verification platform with a shared incident database

Verifento is a customer verification platform built as a shared network: instead of each company keeping its own private list, documented incidents are pooled and any connected business can check a customer before handing anything over. A result comes back in under two seconds, with the reasoning shown and the decision left to you.

How it works

  1. Enter the customer’s phone number, e-mail or ID number before the contract is signed.
  2. The value is turned into an irreversible cryptographic fingerprint and matched against the shared database.
  3. You get a traffic-light result with how many companies and what kinds of cases stand behind it.
  4. If something goes wrong later, you report the incident with evidence – and the next business is protected.

What makes it different from a CRM blacklist?

Reach. A blacklist inside your CRM only remembers people who already caused you trouble; the network remembers what happened at every connected company. A customer who has never been to you is invisible to your own list and visible to the network. Everything else – categories, evidence, audit trail – exists to make that sharing defensible rather than merely possible.

What data is actually stored?

No names, addresses or ID numbers. Identifiers are stored only as HMAC-SHA256 fingerprints computed with a secret key, which is enough to confirm a match but cannot be reversed into the original value. A company can therefore confirm that the person in front of them has a record, but nobody can list customers out of the database.

Is this automated decision-making?

No, and that is deliberate. The result is a risk indicator for a human to weigh, not an instruction. GDPR Article 22 restricts decisions based solely on automated processing that significantly affect a person, so Verifento never returns “rent” or “do not rent” – it returns what is known and leaves the judgement to the business.

Which industries are covered

21 industries, each with its own incident types and its own evidence requirement – from renting out accommodation, vehicles and machinery to wholesale, construction subcontracting and freight. The full list is in the industry overview.

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More answers in the FAQ; what is and is not stored is described in the privacy policy.