Frequently Asked Questions

Verifento is a shared customer verification network for rental, leasing and reservation businesses and for business-to-business trade. One common database of documented incidents where a company checks a customer before handing anything over – a result in under two seconds. Companies from 47 countries across five continents can register, and the interface is available in 27 languages. The difference from an internal blacklist is that one company's experience protects all the others: a serial fraudster who passes through five rental businesses in a month is stopped at the first check. Beyond verification, the platform also covers rental management, invoicing and your own website with online bookings. The Slovak and Czech markets are the most deeply integrated so far.

Verifento is designed for all types of businesses that rent assets to customers: car rentals, tool and equipment rentals, property rentals (Airbnb style), event and tech equipment, fashion rentals, sports equipment rentals, boats, caravans, and more. Company size doesn't matter – Verifento is used by sole traders and larger companies alike.

Companies from 47 countries across five continents can register – besides Europe also from the United States, Canada, Mexico, Brazil, Japan, Korea, China, Singapore, Israel, the UAE, Saudi Arabia, Australia, New Zealand and South Africa. The interface is available in 27 languages and every registration is approved manually. The network itself has no borders: an incident reported in one country is visible to a company in another. What differs is the depth of integration – in Slovakia and Czechia we verify your company automatically against the commercial register (RPO, ARES) and the forms handle +421 and +420 numbers; elsewhere you enter the company details manually and we verify them during approval. The shared incident database grows with every company that joins.

Yes. The registration form covers 47 countries across five continents, not just Europe – an Austrian, Polish or German company submits it the same way an American, Japanese or Australian one does. The interface is available in 27 languages and we approve every registration manually, so activation takes a little longer. What differs is the verification of your own company: for Slovak and Czech company IDs we do it automatically via RPO and ARES, while elsewhere you enter the details manually and we verify them during approval.

The Verifento interface is available in 27 languages: Slovak, Czech, English, Polish, Hungarian, German (DE and AT), Croatian, Slovenian, Romanian, Serbian, Bulgarian, Estonian, Latvian, Lithuanian, Dutch, French, Italian, Spanish, Portuguese, Swedish, Danish, Finnish, Norwegian, Greek, Ukrainian, and Turkish. Login, registration, and the whole dashboard are translated. Email communication is currently in Slovak, Czech, and English.

Registration takes approximately 2 minutes. You fill in basic company details (name, business ID, business segment), create an account, and after email verification you can start using the platform immediately. Registration is free and non-binding.

Yes. Verifento was designed with GDPR in mind from day one. Personal data processing is based on legitimate interest (Art. 6(1)(f) GDPR) – asset protection and fraud prevention. The legal documentation for this processing runs to 114 A4 pages; a substantial part of it is internal analysis we do not publish. The traffic light system is a decision-support tool, not automated decision-making under Art. 22 GDPR – the final decision is always made by the company.

Verifento never stores customer personal data in readable form. Every identifier (phone, email, document number) is cryptographically hashed using a one-way function before storage. It is impossible to reverse the hash to obtain the original data. The platform operates on a blind index principle – it can compare whether a customer exists in the database without knowing their identity.

No. Verifento does not store any customer personal data in readable form – no names, phone numbers, emails, or document numbers. The database contains only cryptographic hashes from which it is impossible to reverse-engineer the original data. The incident description filled in by the company must not contain customer names or identifying information.

HMAC-SHA256 is a cryptographic hashing function used by Verifento to protect data. It works as a one-way transformation – from an input identifier (e.g., a phone number) it creates a unique string of characters from which the original data cannot be recovered. Additionally, it is protected by a secret key (pepper), so even if someone gained access to the hashes, they could not reproduce them without this key.

The verification result is displayed as a colored traffic light with five levels: Gray – customer is not in the database, first time in the system. Green – customer has a positive rating or resolved records. Blue – low risk, minor records in the past. Orange – medium risk, increased caution recommended. Red – high risk, records of fraud, theft, or repeated non-payment. The traffic light is a decision-support tool – the final rental decision is always made by the company.

No. The traffic light is only an informational tool, not a means of automated decision-making. You cannot reject a customer solely based on the traffic light color – that would violate GDPR and anti-discrimination regulations. The company must always conduct its own assessment: verify documents, consider the circumstances, and only then decide. For example, you may request a higher deposit or written confirmation.

Records are uploaded to the shared database by registered companies on the Verifento platform. Each company can report a negative record (problematic customer) or a positive record (reliable customer). Before uploading a negative record, the company must demonstrate the type of evidence – for example, a contract, photo of damage, or communication. All records are anonymous – other companies cannot see who reported the record.

We are still preparing the pricing and will publish it once it is ready. Until then the platform is available at no charge – registration, customer verification, reporting records, rentals, invoicing, and the website. If you would like to know more, write to support@verifento.com.

Right now the whole platform is free of charge, not just part of it – the pricing is still being prepared. So you can try customer verification, rentals, invoicing, and the website without paying anything. We will announce any change at verifento.com before paid plans launch.

No. Registration does not commit you to any payment or minimum term – paid plans are not launched yet and the pricing is still being prepared. Your data and history remain available to you. If you ever want to close the account, write to support@verifento.com.

Yes. Verifento supports verification of companies and sole traders via business ID number. After entering the business ID, data is automatically retrieved from the business registry – for Slovak companies from the Register of Legal Entities (RPO), for Czech companies from the ARES database. Company name, address, and directors are displayed. B2B records are maintained separately from individual records.

Website Builder is a built-in tool that allows every company to create their own public website without programming. The site is available at verifento.com/p/company-name and includes a product catalog, online reservation form, customer reviews, blog, FAQ, legal documents, and a contact form with map. It also supports dark mode and is fully responsive.

You can contact support by email at support@verifento.com – we respond within one business day. If you are logged into the dashboard, you can use the Report Bug or Suggestion form in the left menu. For GDPR and personal data questions, write to privacy@verifento.com or use the form at verifento.com/gdpr-request.

Write to support@verifento.com and we will get back to you – we reply within one business day. Tell us what you rent out and what you need from customer verification; we can tell you what part of the platform makes sense for you right away and what only later. Get in touch the same way when you need a price quote, run several branches, or miss a particular feature in the platform.

Yes, and it is fair to say why. The shared database is being built – it grows with every company that joins, and whoever joins earlier shapes it. But Verifento is not only a database: rentals, invoicing and a website with reservations all work from day one no matter how many records the system holds. And your own history pays off on its own – you record how each rental went, and that overview is yours even if nobody else is adding to it.

Your internal list protects only you – Verifento protects every connected company at once. A fraudster who has never been to you is invisible to your list; the network sees them, because someone has already reported them. That is the whole difference: a list remembers your experience, a network remembers the industry’s. An internal list is also just as sensitive under GDPR as a shared one, only without documented evidence, without an access audit and without a process by which the person can object – three things Verifento handles for you.

You enter a phone number, e-mail or ID number and get a result in under two seconds. The system turns the value into a cryptographic fingerprint, compares it against the shared database and returns a traffic-light colour together with how many companies and what kinds of cases stand behind it. You never see other companies’ records – you see their outcome. The decision to rent or not stays with you; the system does not make it for you.

The record is stored against the customer’s fingerprints, and from that moment every connected company sees it in their own check. Reporting requires at least one type of evidence – without it the incident cannot be created. The record carries a category, severity, resolution status and date; it also carries the fact that you created it, so someone stands behind it. When the matter is resolved you update the status and the network sees that too.

Yes. The data subject has the right of access, rectification, objection and erasure, and Verifento has a process for it. A record is not a final verdict: the company that created it must be able to support it with evidence, and when the matter is resolved or turns out to be unfounded, the status is updated or the record is deleted. Every access to the data is written to an immutable audit log, so it can be established afterwards who looked at what and when.

At least one type of evidence from the list for that segment – without it the record cannot be submitted. Depending on the industry that is, for example, a signed handover protocol, photo documentation of the condition at pick-up and return, an unpaid invoice, a damage report, a police report, a record from a booking platform or a witness statement. The evidence requirement is deliberate: it is the main difference between a documented record and defamation.

It is not a debtors’ register, a credit database or a tool that rejects anyone on your behalf. It does not assess creditworthiness, does not work with banking data and does not provide scores for lending decisions. It is not a public list either – only approved companies can see into the network, and even they never see the names or contact details of other companies’ customers. It is input for your decision before a rental, nothing more and nothing less.

Customers’ personal data is not in the database – only irreversible fingerprints are stored (HMAC-SHA256 with a secret key). Transport runs exclusively over HTTPS with TLS 1.3, data access is isolated at the database level so a company technically cannot read other companies’ records, and every action is written to an audit log that cannot be rewritten or deleted. Sign-in is protected by session refresh, and two-factor authentication is being added for account owners.

Because fraud does not repeat at the same company – it repeats at the next one. Ten companies with ten internal lists catch a person only when they come back a second time; the same ten companies in one network catch them the first time at any of them. The value grows with every company that joins, not with the number of features: the denser the network, the sooner a problem is caught.

A shared customer verification network is a common database of documented incidents that independent businesses both contribute to and check against, so that a customer’s behaviour at one company is visible to the next before a contract is signed. Its defining property is reciprocity: value comes from how many independent members report, not from how many subscribe. Verifento is one implementation of that idea, for rental, leasing and reservation businesses and for business-to-business trade. The full definition, including how it differs from a credit bureau, is at verifento.com/what-is-a-shared-customer-verification-network.

Not forever, and not at anyone’s discretion. A negative record of low or medium severity is kept for three years, a record of fraud or theft for five, a positive reference for three. The periods follow the limitation periods after which a claim can no longer be pursued anyway, so the record stops meaning anything. Once a period expires the record is deactivated automatically and stops entering the traffic light – it is not erased by a person who remembers it, but by a system that does not forget. Access audit logs live for five years, because without them there is no way to prove who looked at what.