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Verifento
Móda a luxusný tovar

Customer verification for fashion & luxury goods

Verifento is a shared customer verification network: before the contract is signed you check the customer against a common database of documented incidents, and within two seconds you know whether anyone in the industry has reported them. For fashion & luxury goods the network knows 23 incident types, and typical damage in this industry falls in the 200 – 20 000 € range.

What happens most often in this industry

This list is not invented – these are the categories a company in this segment actually picks when reporting an incident. Each one shows the damage range companies report.

  • Luxury item rented under a false identity1 000 – 50 000 €
    Luxury goods (watches, handbags, jewellery) are rented using forged personal details and never returned
  • Torn gown (train)500 – 3 000 €
    At a ball or wedding someone steps on the train with a heel and tears it from the bodice
  • Shrinkage from improper cleaning500 – 3 000 €
    Despite the ban, the customer washes the silk dress at home – it shrinks three sizes
  • Color transfer500 – 5 000 €
    Dye bleeding from dark jeans onto a light leather handbag from rubbing while walking – irreversible on leather
  • Scratched sapphire crystal (watches)500 – 10 000 €
    Knocking the watch (e.g. a Rolex) against a wall or railing – scratches on the bezel and crystal
  • Impact to the movement (watches)1 000 – 15 000 €
    A hard knock or fall to the ground throws off or damages the precision movement
  • Swap for a fake1 000 – 20 000 €
    The customer rents a genuine watch/handbag and returns an almost identical cheap Asian replica
  • Unauthorized tailoring alterations500 – 3 000 €
    The renter takes the long dress to a tailor for shortening/taking in – pinholes and a ruined cut

What a company has to document

Without evidence a record cannot be created – that is the difference between a documented incident and defamation. In this industry the system offers these types of evidence:

  • Contract / order – Contract or order number
  • Signed handover protocol – Signed handover/return protocol
  • Photo documentation – Photos of the condition at handover and return
  • Unpaid invoice – Invoice number and due date
  • Damage assessment – Damage assessment by a workshop/insurer
  • Inventory list – List of items with confirmed condition
  • Internal record – Reference in the company's internal system
  • Police report – Report reference number or a copy of the report

How it works

You enter a phone number, e-mail or ID number. The system turns the value into an irreversible cryptographic fingerprint, matches it against the shared database and returns a traffic-light colour together with how many companies and what kinds of cases stand behind it. You never see other companies’ records, and no names or contact details are in the database at all. The decision to rent stays with you – the system does not make it for you.

Why a network, not an internal list

Your list protects only you. A customer who has never been to you is invisible to it – the network sees them, because someone has already reported them. The value grows with every company that joins: the denser the network in an industry, the sooner a problem is caught.

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Other industries are in the industry overview; the FAQ answers common questions. /riesenia · /faq