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Verifento
Nábytok a interiérový dizajn

Customer verification for furniture & interior design

Verifento is a shared customer verification network: before the contract is signed you check the customer against a common database of documented incidents, and within two seconds you know whether anyone in the industry has reported them. For furniture & interior design the network knows 21 incident types, and typical damage in this industry falls in the 200 – 10 000 € range.

What happens most often in this industry

This list is not invented – these are the categories a company in this segment actually picks when reporting an incident. Each one shows the damage range companies report.

  • Biological soiling of mattresses300 – 2 000 €
    No mattress protector and liquids (blood, urine, sweat) soaking straight into the mattress core
  • Introduction of insects500 – 3 000 €
    The renter leaves bedbug or flea eggs in the upholstered furniture – a disaster for the rental company
  • Withholding furniture (home staging)1 000 – 10 000 €
    The flat sells, but the new owners refuse to hand back the borrowed staging furniture
  • Permanent stains on upholstery200 – 2 000 €
    Red wine, coffee or chocolate spilled on sofas and armchairs that cannot be steam-cleaned out
  • Scratched wooden surfaces200 – 2 000 €
    Gouges on expensive dining tables from keys, cutlery or roughly sliding decorations
  • Burn holes200 – 1 500 €
    Damage to covers or carpets from cigarette ash, an iron or sparklers
  • Broken legs (chairs/tables)100 – 1 000 €
    Rocking on chairs snaps the rear legs, or sitting on the edge of a table
  • Pet/smoke odor200 – 1 000 €
    The furniture absorbs a strong odor requiring deep ozone cleaning, otherwise unusable

What a company has to document

Without evidence a record cannot be created – that is the difference between a documented incident and defamation. In this industry the system offers these types of evidence:

  • Contract / order – Contract or order number
  • Signed handover protocol – Signed handover/return protocol
  • Photo documentation – Photos of the condition at handover and return
  • Unpaid invoice – Invoice number and due date
  • Damage assessment – Damage assessment by a workshop/insurer
  • Inventory list – List of items with confirmed condition
  • Internal record – Reference in the company's internal system
  • Police report – Report reference number or a copy of the report

How it works

You enter a phone number, e-mail or ID number. The system turns the value into an irreversible cryptographic fingerprint, matches it against the shared database and returns a traffic-light colour together with how many companies and what kinds of cases stand behind it. You never see other companies’ records, and no names or contact details are in the database at all. The decision to rent stays with you – the system does not make it for you.

Why a network, not an internal list

Your list protects only you. A customer who has never been to you is invisible to it – the network sees them, because someone has already reported them. The value grows with every company that joins: the denser the network in an industry, the sooner a problem is caught.

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Other industries are in the industry overview; the FAQ answers common questions. /riesenia · /faq