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Verifento
IT služby a vývoj

Customer verification for it services & development

Verifento is a shared customer verification network: before the contract is signed you check the customer against a common database of documented incidents, and within two seconds you know whether anyone in the industry has reported them. For it services & development the network knows 15 incident types, and typical damage in this industry falls in the 2 000 – 200 000 € range.

What happens most often in this industry

This list is not invented – these are the categories a company in this segment actually picks when reporting an incident. Each one shows the damage range companies report.

  • Software not delivered on time10 000 – 200 000 €
    The vendor repeatedly pushes back the software delivery date; after 6 months of delay the product is still in an alpha version with critical bugs.
  • Non-payment of a development invoice5 000 – 80 000 €
    The client took delivery of the finished software, put it into operation and refused to pay the final installment, claiming it does not meet the requirements.
  • Security incident due to negligence10 000 – 200 000 €
    The vendor left default login credentials or unsecured API endpoints in the production environment, leading to a leak of customer data.
  • Breach of the uptime SLA5 000 – 50 000 €
    The hosting service guaranteed 99.9% uptime, but outages actually exceeded 20 hours a month, causing a loss of the client's revenue.
  • Data loss from inadequate backups10 000 – 150 000 €
    The cloud provider lost the client's data due to a disk failure with no working backup, even though the contract guaranteed daily backups.
  • Source code leak0 + obchodná škoda €
    A developer from the vendor firm published the client's source code to a public GitHub repository or used it in another project.
  • Introducing malware into the infrastructure10 000 – 100 000 €
    An employee of the vendor, deliberately or through negligence, introduced malware into the client's infrastructure during a service intervention.
  • Vendor lock-in by deliberate design5 000 – 100 000 €
    The vendor deliberately designed the system to depend on its proprietary tools, making migration to another vendor practically impossible.

What a company has to document

Without evidence a record cannot be created – that is the difference between a documented incident and defamation. In this industry the system offers these types of evidence:

  • Contract / order – Contract or order number
  • Unpaid invoice – Invoice number and due date
  • Internal record – Reference in the company's internal system
  • Witness statement – Written statement by an employee/witness
  • Damage assessment – Damage assessment by a workshop/insurer
  • Platform record – Screenshot from Airbnb/Booking/another platform
  • Service report – Confirmation from an authorized service center

How it works

You enter a phone number, e-mail or ID number. The system turns the value into an irreversible cryptographic fingerprint, matches it against the shared database and returns a traffic-light colour together with how many companies and what kinds of cases stand behind it. You never see other companies’ records, and no names or contact details are in the database at all. The decision to rent stays with you – the system does not make it for you.

Why a network, not an internal list

Your list protects only you. A customer who has never been to you is invisible to it – the network sees them, because someone has already reported them. The value grows with every company that joins: the denser the network in an industry, the sooner a problem is caught.

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Other industries are in the industry overview; the FAQ answers common questions. /riesenia · /faq