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Verifento
Šport a outdoor

Customer verification for sports & outdoor

Verifento is a shared customer verification network: before the contract is signed you check the customer against a common database of documented incidents, and within two seconds you know whether anyone in the industry has reported them. For sports & outdoor the network knows 22 incident types, and typical damage in this industry falls in the 100 – 5 000 € range.

What happens most often in this industry

This list is not invented – these are the categories a company in this segment actually picks when reporting an incident. Each one shows the damage range companies report.

  • Broken bike/scooter frame500 – 3 000 €
    A frame cracked on an extreme descent, on jumps the bike was not designed for, or after a hard fall
  • Battery damage (e-bikes/e-scooters)500 – 3 000 €
    Improper charging with an unsuitable charger, extreme cold or submerging the battery in a stream
  • Broken skis/snowboard300 – 1 500 €
    Fatal structural damage to the board – snapped in half
  • Overloading e-scooters300 – 2 000 €
    Two people riding a single-rider scooter – permanently ruins the motor or the suspension
  • Damage to carbon components200 – 2 000 €
    A carbon seatpost or handlebar cracking due to over-tightened bolts
  • Non-return / embezzlement of equipment500 – 8 000 €
    A customer with an expensive e-bike, e-scooter or mountain bike worth thousands stops responding and never returns it
  • Destroyed wheels and spokes100 – 500 €
    Bent rims, punctured tubes or torn-out spokes after hitting an obstacle
  • Torn tents200 – 1 000 €
    Damage to the fabric from sharp objects, burns from a stove or tearing in the wind due to poor anchoring

What a company has to document

Without evidence a record cannot be created – that is the difference between a documented incident and defamation. In this industry the system offers these types of evidence:

  • Contract / order – Contract or order number
  • Photo documentation – Photos of the condition at handover and return
  • Signed handover protocol – Signed handover/return protocol
  • Unpaid invoice – Invoice number and due date
  • Damage assessment – Damage assessment by a workshop/insurer
  • GPS record – Record of location/route
  • Internal record – Reference in the company's internal system
  • Police report – Report reference number or a copy of the report

How it works

You enter a phone number, e-mail or ID number. The system turns the value into an irreversible cryptographic fingerprint, matches it against the shared database and returns a traffic-light colour together with how many companies and what kinds of cases stand behind it. You never see other companies’ records, and no names or contact details are in the database at all. The decision to rent stays with you – the system does not make it for you.

Why a network, not an internal list

Your list protects only you. A customer who has never been to you is invisible to it – the network sees them, because someone has already reported them. The value grows with every company that joins: the denser the network in an industry, the sooner a problem is caught.

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Other industries are in the industry overview; the FAQ answers common questions. /riesenia · /faq