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Verifento
Cestovanie a batožina

Customer verification for travel & luggage

Verifento is a shared customer verification network: before the contract is signed you check the customer against a common database of documented incidents, and within two seconds you know whether anyone in the industry has reported them. For travel & luggage the network knows 21 incident types, and typical damage in this industry falls in the 50 – 5 000 € range.

What happens most often in this industry

This list is not invented – these are the categories a company in this segment actually picks when reporting an incident. Each one shows the damage range companies report.

  • Cracked roof box (impact)500 – 3 000 €
    The customer forgets about the roof box and drives into an underground garage or a low underpass
  • Theft of luggage500 – 3 000 €
    Total loss or theft of an expensive suitcase or backpack while traveling abroad
  • Rear rack deformed in an accident500 – 3 000 €
    Reversing the rack into a wall or being rear-ended – a completely bent frame
  • Broken backpack frame200 – 1 500 €
    Breaking the aluminum or carbon frame stays in the backpack by overloading or driving over it
  • Broken clamping mechanisms100 – 1 000 €
    Over-tightening the roof-rack clamps past the thread – the plastic and metal feet crack
  • Scratched exterior finish of the box200 – 1 500 €
    Scratches on premium glossy (piano black) roof boxes from setting them down on asphalt
  • Cracked hard-shell suitcase200 – 1 500 €
    Improper handling of the suitcase – a cracked polycarbonate shell
  • Broken-off suitcase wheels100 – 800 €
    Wheels torn off after an impact, jamming on the belt or bumping over curbs with an overloaded case

What a company has to document

Without evidence a record cannot be created – that is the difference between a documented incident and defamation. In this industry the system offers these types of evidence:

  • Contract / order – Contract or order number
  • Photo documentation – Photos of the condition at handover and return
  • Signed handover protocol – Signed handover/return protocol
  • Unpaid invoice – Invoice number and due date
  • Damage assessment – Damage assessment by a workshop/insurer
  • Internal record – Reference in the company's internal system

How it works

You enter a phone number, e-mail or ID number. The system turns the value into an irreversible cryptographic fingerprint, matches it against the shared database and returns a traffic-light colour together with how many companies and what kinds of cases stand behind it. You never see other companies’ records, and no names or contact details are in the database at all. The decision to rent stays with you – the system does not make it for you.

Why a network, not an internal list

Your list protects only you. A customer who has never been to you is invisible to it – the network sees them, because someone has already reported them. The value grows with every company that joins: the denser the network in an industry, the sooner a problem is caught.

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Other industries are in the industry overview; the FAQ answers common questions. /riesenia · /faq