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Acceptable Use Policy (AUP)

Contents

AUP · Part of Terms of Service Art. 12 · Effective from: March 31, 2026

This policy is part of the Verifento Terms of Service (Art. 12). By using the Platform, you agree to comply with these rules.

1. Permitted Uses

The Platform is intended exclusively for:

  • Verifying customers in connection with rental, accommodation, or B2B deliveries within legitimate business activities
  • Reporting substantiated incidents with customers
  • Managing company website (Website Builder)
  • Invoicing your own customers

2. Prohibited Activities

Group A – Account Abuse

  • Creating multiple accounts to circumvent limits or sanctions
  • Sharing login credentials between multiple individuals or companies
  • Attempting reverse engineering, decompilation, or access to source code

Group B – Data and Network Abuse

  • Automated scraping or mass searches exceeding rate limits
  • Uploading personal data of third parties without a legitimate legal basis
  • Uploading unsubstantiated, subjective, or retaliatory records
  • Sharing traffic light results with third parties outside your business

Group C – Prohibited Purposes

  • Use for marketing, HR decisions, credit scoring, insurance, or other purposes outside rental/accommodation/B2B
  • Using the traffic light as a proxy indicator of a protected characteristic (anti-discrimination law)
  • Automatic rejection of a customer solely based on the traffic light without human review (Art. 22 GDPR)
  • Any activity violating the GDPR, applicable Slovak law, or the rights of third parties

3. Security Obligations

The client is required to:

  • Use strong passwords and MFA (where available)
  • Assign access rights based on roles (owner/admin/staff) according to actual need
  • Immediately report suspected unauthorized access: security@verifento.com
  • Not disclose API keys or login credentials

4. Sanctions for Violations

Violation of this policy may result in immediate suspension or permanent revocation of access to the Platform without the right to a refund. Serious violations may be referred to the relevant authorities.

LevelConsequence
First violationWritten warning, 14 days to remedy
Repeated violation30-90 day suspension
Serious/intentional violationImmediate permanent revocation + contractual penalty of EUR 500
Criminal activityReferral to law enforcement authorities

5. Reporting Violations

If you witness a violation of this policy by another member of the network, report it to:

abuse@verifento.com

This AUP is part of the Terms of Service · View Terms →