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How Verifento works

Before you hand anything over, you check the customer against a shared database of documented incidents – a phone number, e-mail or ID number, and a result in under two seconds. If something later goes wrong, you report it with evidence. That record is what protects the next company, and their records protect you.

Four steps

  1. Check – Enter a phone number, e-mail address or ID number before the contract is signed. The traffic light returns green, amber or red, together with how many separate companies reported the person and what kind of cases are behind it.
  2. Rent – Contracts, handover protocols, photo documentation and invoices live in one place. Nothing has to be dug out of e-mail, and in a dispute the decisive material is already at hand.
  3. Report – If a customer fails to pay, damages something or does not return it, you file the incident with evidence – a protocol, photos, an invoice or a police report. Without evidence the record cannot be created at all.
  4. The network remembers – Your record is what the next company sees in its own check. That is the whole exchange: you contribute one experience and receive everyone else’s.

What exactly do you enter?

One identifier: a phone number, an e-mail address or an identity document number. Nothing else is needed and nothing else is stored. The value never reaches the database in readable form – it is converted into an irreversible cryptographic fingerprint (HMAC-SHA256) before it is sent, and the original cannot be read back from it, not even by us.

What does the traffic light actually say?

It says whether documented records exist, how many distinct companies filed them and how serious they were – nothing more. It does not say whether to rent. Green means no record was found, which is not a guarantee of anything; it means the network has not seen this person before. Amber and red describe what is on file, and the weight you give it is yours to decide.

Who makes the decision?

You do, always. The system never rejects anyone on your behalf and returns no recommendation – that is a deliberate design constraint, not a missing feature. Article 22 of the GDPR prohibits decisions based solely on automated processing where they significantly affect a person, so the traffic light is decision support and the contract stays in human hands.

What counts as evidence?

At least one documented item per incident, chosen from the list defined for that industry: a signed handover protocol, photographs of the condition at pick-up and return, an unpaid invoice, a damage or police report, a record from a booking platform, or a witness statement. The requirement is the line between a documented incident and defamation, and it is enforced by the form itself – without evidence the record cannot be submitted.

Does the customer find out who reported them?

No. A check never reveals which company filed a record; it returns the risk level and the number of distinct reporting companies. Sharing only works if reporting carries no risk of retaliation and no risk of telling a competitor who your customers are. The person concerned has the right to know a record exists, to challenge it and to have it erased – that is handled through the rights request form, not through the reporting company.

How long does a check take?

Under two seconds. It is a single lookup against a fingerprint index, not a search through documents, so the answer is back before the customer has finished reaching for their wallet. That matters more than it sounds: a check that takes a minute is a check that stops being done.

Registration takes a few minutes and every application is reviewed by a person. You can start checking as soon as it is approved.

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